Refunds and cancellation
There is nothing to refund yet, and this page says exactly why.
Last updated: 5 September 2026
Status: pre-release alpha. YUHINA is not generally available. The interface and the generated outputs are in English and Arabic. New accounts receive a small grant of trial credits; there are no paid plans, no subscriptions and no credit packs on sale yet. Features may change or be withdrawn, and generation may fail or be interrupted.
Who operates YUHINA
YUHINA (“YUHINA”, “the service”, “we”) is operated by YUHINA. Full operator details — the registered legal entity, its address, its registration numbers and the governing law of these documents — will be published on this page before any paid plan is offered. Until then, the service is provided as a pre-release alpha and no purchase is possible.
Contact for anything on this page: support-yuhina@magpie.sa.
There are no paid plans yet
YUHINA does not sell anything today. There is no subscription, no credit pack, no card on file and no checkout. Nothing can be purchased, so nothing can be refunded and there is no payment to cancel.
Trial credits
- New accounts receive a small, one-time grant of trial credits so a short chapter can be run through the pipeline.
- Trial credits have no cash value. They are a usage allowance, not money, and they cannot be exchanged, transferred, sold or refunded.
- They do not renew, and unused credits are not converted into anything when the trial ends or when the account is closed.
- If a generation fails because of a fault on our side, the credits it consumed should be returned to your balance. If they are not, tell us and we will correct the ledger.
Every grant and every spend is recorded in an append-only ledger, so a disputed balance can be traced entry by entry. Ask at support-yuhina@magpie.sa and we will walk you through it.
When paid plans do arrive
Before anything is offered for sale we will publish, on this page and before checkout: the price and the billing period; what a credit grant includes; how to cancel in the app without contacting support; how unused credits are treated on cancellation, downgrade and expiry; the statutory withdrawal or cooling-off right that applies where you live; and how refunds and chargebacks are handled. The selling entity and its jurisdiction must be published first — they are not decided yet.
Nothing on this page reduces a statutory right you have as a consumer where you live. Read it alongside the Terms of Service.
About this document
These documents are drafted by the YUHINA team and have not yet been reviewed by external counsel. They describe what the product does today. They will be reviewed, and may change materially, before any paid plan is offered.