Refunds and cancellation
The refund window is 14 days from a purchase, pro-rated to the credits you have not spent.
Last updated: 21 October 2026
Purchases
- 14 days. You can ask for a refund within 14 days of a purchase (a credit pack, a first subscription payment or a renewal).
- Pro-rated. If some of that purchase’s credits are spent, we refund the unspent part at the price you paid per credit.
- Refunds go back to the original payment method through our merchant of record.
- You can cancel a subscription at any time in Settings → Billing & Usage → Manage subscription. It stays active until the end of the period you paid for, then does not renew.
Write to support-yuhina@magpie.sa from your account’s email address and say which purchase it is. We confirm the amount before refunding.
Free credits
Free or promotional credits have no cash value and are not refundable. Credits used by a generation that failed through our fault are returned.
Nothing here reduces your statutory consumer rights. See also the Terms of Service.